Service Accounts

Service accounts are used in Resolve Insights to connect to devices and APIs and perform discovery. We support different types of service accounts, each with its own password policy.

Using service accounts to perform device discovery would enable you to better manage the discovery process. For example, if you create a recurring discovery by using service accounts to authenticate on the devices and in time, the password for one or many of those accounts is changed, all you need to do is edit the service account itself. There is no need to identify which discovery schedules are using it or to change anything on the discovery jobs, the password changes will be taken automatically, and the discovery schedule won't be interrupted.

Create a Service Account

1. Navigate to Discovery > Service Accounts
2. Choose the Site for which you want to create the new service account. Service accounts are linked to a specific site and are automatically prefiltered based on those fields when creating new device discovery.
3. Click the + Add Service Account
4. Enter Service Account Name. The name cannot be modified, so choose a name that is clear enough.
5. Select Connection Type from the drop-down list for the service account. Service accounts are linked to a specific connection type and are automatically prefiltered based on those fields when creating new device discovery.
6. Enter the applicable fields. Based on the selected connection type, different sets of fields are required.
7. (Optional) Enter Ports
8. Click Create

note

The combination of site, connection type, and service account name should be unique and the system will indicate to you if there is a duplication.

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You can also create a new service account from the single device discovery process by clicking the + Add Service Account button, which will bring up a new window with the same creation steps as above.

Edit a Service Account

If you want to change a password for a service account, a port, or any other editable attribute, you can easily do that in the service account settings. The discovery process using this service account will automatically take the changes upon the next discovery run.

1. Navigate to Discovery > Service Accounts
2. Choose the service account that you want to edit and click on the Edit (pencil) icon under the Actions column.
3. Apply the changes for the selected service account. Service account name, connection type, and site cannot be changed.
4. Click Save

Delete a Service Account

1. Navigate to Discovery > Service Accounts
2. Choose the service account that you want to delete and click on the Delete (trashbin) icon under the Actions column.
3. Confirm that you want to delete the selected service account.
4. Click Yes